Sales Policy – Florasebag

Thank you for choosing Florasebag for your food and beverage needs. This Sales Policy outlines the terms and conditions under which we sell our products and services. By making a purchase with us, you agree to the following terms.

1. Ordering and Payment

  • Order Process: Orders can be placed through our website, by phone, or in person at our physical location. Once an order is submitted, we will send an order confirmation to your email.
  • Payment Methods: We accept various payment methods, including credit/debit cards, online payment systems, and other secure payment options. All payments must be completed before your order is processed.
  • Pricing: Prices are listed on our website and are subject to change without notice. The total price, including applicable taxes and fees, will be displayed at checkout.

2. Availability

  • Product Availability: While we strive to maintain accurate stock levels, product availability may vary due to demand or unforeseen circumstances. In the event an item is out of stock or unavailable, we will notify you as soon as possible and offer alternatives or a refund.
  • Substitutions: If an ordered product is unavailable, we may offer substitutions. If you do not accept the substitution, we will refund the cost of the unavailable product.

3. Shipping and Delivery

  • Delivery Options: We offer delivery services to the specified areas within our operational range. Delivery times may vary depending on your location.
  • Delivery Charges: Delivery charges will be calculated at checkout and are based on the destination and size of the order.
  • Order Processing Time: Orders are typically processed within 1-2 business days. Delivery times vary depending on the location and the shipping method selected.
  • Responsibility: Once the order is delivered, the customer assumes full responsibility for the products.

4. Cancellations and Returns

  • Order Cancellations: You can cancel your order before it has been processed. Please contact us as soon as possible if you wish to cancel an order.
  • Refund Policy: We offer a refund for items that are faulty or damaged upon arrival. Please contact us within 7 days of receiving your order if you encounter any issues with the products.
  • Return Conditions: Returns are accepted for unopened, unused items in their original packaging. All return requests must be submitted within 7 days of receiving the order.

5. Customer Satisfaction

  • Customer Support: If you have any concerns or questions about your order, please reach out to our customer service team. We are committed to providing excellent customer service and resolving any issues promptly.
  • Feedback: We value customer feedback and continuously strive to improve our offerings. Feel free to share your experience or suggestions with us.

6. Intellectual Property

All content on the Florasebag website, including images, text, logos, and trademarks, is owned by Florasebag or our partners. Any unauthorized use of our intellectual property is prohibited.

7. Privacy and Data Protection

For information on how we handle your personal data, please refer to our Privacy Policy. We are committed to protecting your privacy and ensuring the security of your personal information.

8. Changes to This Sales Policy

Florasebag reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated revision date. It is your responsibility to review this policy regularly.

9. Contact Us

If you have any questions or concerns regarding our Sales Policy or need assistance with an order, please contact us at: