Refund and Return Policy – Florasebag

At Florasebag, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy for detailed instructions on how we handle returns and refunds.

1. Returns

  • Eligibility for Returns: Returns are accepted within 7 days of receiving your order. To be eligible for a return, items must be unused, unopened, and in their original packaging.
  • Non-Returnable Items: Unfortunately, we do not accept returns on perishable items, customized products, or special orders.
  • How to Return: If you wish to return an item, please contact our customer support team at info@florasebag.xyz or call us at (307) 621-0431. We will provide you with instructions on how to proceed with your return. Please make sure to include your order number and the reason for the return.

2. Refunds

  • Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
  • Partial Refunds: In some cases, only partial refunds may be granted. This could be due to items being opened or not in the original condition.
  • Shipping Charges: Shipping costs are non-refundable. If you are returning an item due to a change of mind or ordering an incorrect product, the shipping fees will be your responsibility.

3. Damaged or Defective Items

  • Damaged or Faulty Products: If you receive a product that is damaged or defective, please contact us immediately. We will provide a full refund or replacement, as appropriate.
  • Proof of Damage: To process your claim, please provide photos of the damaged or defective product and packaging. This will help us understand the issue and prevent future occurrences.

4. Exchange Policy

  • Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item for another, we recommend returning the item for a refund and placing a new order for the desired product.

5. Contact Us

For any questions regarding our Refund and Return Policy or to initiate a return, please reach out to us: